Hi Sir,
This complaint is regarding my traumatizing experience during TOEFL test which I took on 12th December in "Academic Campus Connections" which is located at Punjagutta, Hyderabad.
This test was very expensive and very important in terms of my future plans. When I scheduled this test I was hoping for a hassle free experience. However the reality was very different.
My exam got interrupted thrice. Once when the system hung up. The second time when the RAM of the CPU failed and the third when the assistant shut the internet off.
But the most distressing part was the attitude of the test administrator who was very rude and very unhelpful. I've requested for a new system but she paid no heed. Instead of being empathetic about my situation she started getting defensive and kept arguing.
After such an experience I would like to lodge formal complaint against this center for what had transpired. I know I have a strong case as they have the whole session recorded through video surveillance. Please look into this matter and advice how we can proceed.
Thanks and Regards,
Swapna
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