Eally shame on you vodafone!!!
i had taken my 1st campus card in july. till 2011 it worked properly. after 26th july i received a message that my campus card has been deactivated. i didnt even got any sms saying that my campus card goin to be expire. before 2011 i use to got messages about my campus scheme expiry but in july i dint got any message and without informing my campus scheme had been deactivated due to which i need to take another campus simcard another number. i took new simcard between 26july or 2nd august as per customer executive. again after a year i am facing the same problem.
i dint receive any sms about my campus scheme expiry date. i called on 21st july on vodafone because i was not able to recharge of rs47 to renew my scheme. that time i came to know that vodafone had close down rs47 recharge and launched a new campus card. but still customer executive on phone saying for your number rs47 is valid. but when i recharge its showing me not valid. then i visited customer care centre at malad west, they told me that rs47 has been closed down and you need to recharge rs57 for renew for your campus scheme. i tried to recharge rs57 also. it showed me not valid. then again i called customer executive they told me the due date of campus scheme is 25th july so try on that day. so i tried directly on 25th july. again not valid for both recharge rs.47 and rs57. after 25th july i was charging 5numbers 20p, local calls 1re and sms 1re. before that i was charging 5numbers 10p, local calls 50p and sms 10p.
again i called on customer care on 26th july. they forwarded my complain and gave registration number via sms. they told me i wil get call from their side on 28th july but i dint got any call infact i called back. they told me that you should recharge of rs92 because new campus scheme 1st recharge is rs92 and then rs57. each and every executive telling me different thing. whom to trust? and is that so then they could tell me this before 25th july? one is saying get new simcard because new campus cannot bt activated on this number. again and again i should buy new simcard o what??? evn i am advertising and marketing student. i also know these kind of tatics and how to increase the sales. but that doesnt mean that you behave this way with old customers. campus scheme was worth thats why i took another simcard in 2011 again orelse would not. because of your mistake i am charging double. even after getting mails from your senior department no action taken from your side. i have all service registration number n names of those executives too.. either give me new simcard or same scheme on this number itself or better i port. 2 executive told me to deactivate my family and friends number so that i can recharge rs92 on this number. but while recharging rs92 i got sms that this transaction cannot be processed at this time. because of those two executive i deactived the scheme and now i am charging 1re for all calls and sms.
yesterday 2nd august i got a call from vodafone customer care. she told me to get new simcard becuase the new campus scheme cannot be activated on this number. then she told me she transferring call to senior. then she told senior is busy so he will call after 10mins. till now i dint even got a call from them.
i am being loyal to vodafone from 2008 and my whole family uses vodafone. better i port everyones number to another network because vodafone does not deserve this. customers are loyal to vodafone but vodafone is not loyal to their customers. no new scheme for old campus users!!! just to increase for sales and gain new customers you regretting old customers, not at all willing to help!!! shame on you vodafone!!! its time to port to another network because you repeated your mistake again with the same customer twice now. really dint expected this from vadafone!!!
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