Complaint number:83391105 was lodged through yor 24 hour helpline to replace top panel as the same had decayed & as aresult the machine had fallen. The I was assured promt service no technician called to fix the problem. After getting in touch with your Ghatkopar (east) franchisee m/s A.K.P.Enterprises telphone 6450924 a techician called on17/08 who informed that as machine is old to go for replacement and booked order for new aquagaurd model INFINITY through sales specialist Mr Natvar Choudhary (Employeecode9035392) of team Mukand-I, team leader Mr. SSR who promised that in case any delay in supplying and fixing new machine, panel of the old machine shall be replaced to enable us to get filtered water for drinking purpose. Despite assurances to supply new machine by 19th or 20th, yor people are avoiding to responding to telephone calls giving silly excuses. You agree that need of the machine is very much felt in this season particulary when the city is reeling under monson born deseases. May I request immediat intervention and resolve the issues in company's interest if not customer's interest to retain its fair reputation?
>vpkamath tel 21021540
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