Classic 762 Handset
Replaced Handset not same

I gave classic 762 handset on January 27th.2008 for repairing Which is under warranty, but the handset was classic 761was given to me on May 10th. My sim was useless for three months.

Details are given below with Att. documents.

I got Classic 761 handset but I had Classic 762 handset. The old reference regarding the Classic handset is as follows:

I got Classic 761 handset but I had Classic 762 handset. The old reference regarding the Classic handset is as follows:

Purchase date 31/07

RSN NUMBER - RLOHSC000787951

MSN NUMBER - LF0176800321

WORK ORDER NUMBER 02767 (since January 27)

SERVICE SHEET (JOBSHEET) NUMBER - 010

PHONE NUMBER OF THE SHOPKEEPER- 9213377499/9310023355

NOW, I HAVE GIVEN CLASSIC 761 HANDSET (ON MAY 10) WHICH I DONOT LIKE.I LIKE ONLY 762 HANDSET WHICH I HAD. REPLACEMENT MEANS REPLACE OF WHAT IT WAS IN THE PAST. INSTEAD OF CLASSIC 762, I WAS GIVEN 761. WHY???

DETAILS OF NEW CLASSIC HANDSET IS AS FOLLOWS:

RLOHSC00533370

I NEED ONLY CLASSIC 762 HANDSET. ONE OF YOUR CUSTOMER CARE (ASLAM) DID NOT PROVIDE ME ANY EMAIL ADDRESS OF HIGHER AUTHORITY, NOR REGISTERED MY COMPLAINT. EARLY MORNING ON SUNDAY.

NOW SHOPKEEPER SAYING THAT YOU PEOPLE (RELIANCE) HAS GIVEN HIM CLASSIC 761, SO HE GAVE ME CLASSIC 761. WHY ARE YOU CHEATING YOUR CUSTOMER?

NEXT QUESTION, WHERE IS MY 700 MINUTE (RIM TO RIM). AS I COULD NOT USE THE PR0MO BALANCE JUST BECAUSE OF THE HANDSET. THIS IS NOT OF MY FAULT. NOW, I AM WRITING TO TRAI, CONSUMER FORUM, AND ALL OTHER RELATED DEPARTMENT. HOW RELIANCE IS INDULGE IN CHEATING THE CUSTOMER.

FROM TODAY ONWARDS, DONOT ASK ME ABOUT THE JOBSHEET NUBMER, ...???

START YOUR ACTION. YOU HAVE TWO OPTION, EITHER RETURN ME RS 2049.00 (FOR CLASSIC 762 HANDSET), OR GIVE ME CLASSIC 762 HANDSET. WITH MY PROMO BALANCE AND INCLUDE MY 3 MONTHS VALIDITY TO THE PRESENT VALIDITY.

I M NOT BEGGING. I AM JUST STRUGGLING FOR MY RIGHTS.

THERE IS MUCH DIFFERENCE BETWEEN CLASSIC 761 AND CLASSIC 762 HANDSET, OR UPGRADE MY PRESENT CLASSIC 761 HANDSET TO THE Latest ONE. I AM READY TO PAY THE PRICE DIFFERENCE.

TELL ME WHAT SHOULD I DO???