Dear Complaints Board, I am a Nokia (6630) owner. I am staying in Ghaziabad (U.P). In my set, there was a problem with the video recording facility. So, I went to local Nokia Care in Ghaziabad (Shreejee Enterprises, B-5, RDC, Ghaziabad, U.P, India). Initially the phone was working properly, except to the video recording problem; hence the set was subjected for technical verification for liquid logged and tempering of handset checks. Thus, the nokia care employee opened the set, and in the process, plug of the display jack got broken by the nokia care employee. Instead of solving the problem, the employee provided the excuse that, it is a L3 level service center and asked me to take the set to other service center. But the other service centers are denying servicing the set, and the excuse is that the set has been tampered by me, which is not the case. I am also having the service job sheet copy provided by Ghaziabad Nokia Care (Shreejee Enterprises, B-5, RDC, Ghaziabad, U.P, India), stating that the display was working properly when the set was bought for the first time. I am totally confused about where to go, as no support is provided to me by you care centers. It would be very nice of you, if you can please help me to get my handset working properly. I am providing the other relevant information:
Handset Model: Nokia 6630
Handset IMEI no : 354350008481344
Jobsheet No. : 032343506/060926/37
(Shreejee Enterprises, B-5, RDC, Ghaziabad, U.P, India)
Date of Purchase of set: 26/05
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