Re:
1. Manager,
The NOKIA CARE .
2. Proprietor: M/s – Jagannath Enterprisers (NOKIA CARE)
Dolomundai, Cuttack 753001.
3.M/S Mobil India / Samal Traders.
At- New Bus Stand, Kendrapara
Po/P.S/Dist – Kendrapara.
Sub: Advocate’s Notice Concerning “NOKIA-7610” Black/blue bearing ESN / IMEL Number – 352273011094619
I on behalf of my client named & addressed above place the following grievance before you for an early consideration.
1. That, the Noticee No- 3 is dealing with the sale & service of NOKIA Mobile phone at Kendrapara.
2. That, my client purchased a NOKIA mobile phone bearing model No- 7610 black/blue and IMEI number 352273011094619 from notice No. 3 on dt. 31.12.06 for his personal use. The said mobile handset was warranted for a period of 12 months from the date of sale.
3. That, unfortunately the said mobile handset didn’t function at all and could not provide service for which my client placed the said handset for its repair in worthy functioning at the business premises of notice NO. 3 who then placed the said mobile with the notice No. 2, which is the authorized service Center of NOKIA CARE and accordingly the notice No. 2 issued job sheet bearing No. 256434038/070407/20 dt. 07.04.07.
4. That, in spite of necessary repairings taken up by the notice No. 2 the mobile phone also didn’t operate and therefore on dt. 9.5.07 the said mobile was again placed with notice No. 2 by my client and accordingly Job sheet No. 256434038/070509/33 was issued in favor of my client. It is important to mention here that, the said mobile handset is well within the warranty period.
5. That, it is a matter of regret that, the said mobile phone has not yet been repaired nor replaced by your authorized NOKIA CARE Service Center, i.e. the notice No. 2. Although my client has gone to Cuttack Several Times and approached the authorities of notice No. 2, he did not pay any heed ; for which my client was sustained serious mental agony and financial loss.
Under the aforesaid circumstances I request you on behalf of my client that, his handset be replaced with a new one within 15 days from the date of receipt of this notice, otherwise my client will be constrained to approach proper court of law and you will be held responsible for all costs and consequences thereof.
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