I Sanjay Dhyani being customer of Nokia Phone for the last six years had purchased Nokia 76l0 set on 22.l0.2005. Few months back, display fluctuation fault was noticed for which I visited the Nokia Care Center, Karnal for rectification of the fault 27.9.2006 but I was told that they do not have display in their stock thus I should visit after a week.
They also assured me that the set would be repaired in warranty. Thus, I again visited the Center on 4.l0.2006 but the told that still the display was not available. In view of urgency I requested them for early repair thus they opened the set and the job sheet was prepared in which they mentioned the fault as Water Inside whereas neither any such fault was noticed at any stage during the use of set by me nor I made any such complaint. When I further asked them as to how water can come inside, I was told by them that it could be the form of moisture about which also they were not sure. However, they are refusing to repair the set under warranty whereas the set is still in the warranty period till 21.l0.2005.
It is highly regretted that the Care Center of highly reputed Nokia company is not providing satisfactory service to its customers and trying to mis-guide the consumer on one pretext or the other to avoid the repair with in warranty period. In case the set has absorbed moisture from the atmosphere thus caused functional defect, that amounts to manufacture defect may that be under warranty period or other wise also which needs to be rectified in the best interest of the Nokia otherwise the sets are likely to loose the consumers confidence in the Nokia Phone Sets.
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