I have a Nokia N72 phone which was worked fine for 6-7 months and suddenly I am facing the problem of phone keypad hanging. My phone is under warranty.
I submitted the phone to Nokia Care center (So called) at Vashi, Navi Mumbai around 7th Aug’07, for repairs. First of all the attitude and behavior of the staff is pathetic. Their attitude I will not be able to put in words. After 2 days I got a call that the phone has some hardware problem and it needs to be send to nokia care level 3. He obliged me and did a great favour by accepting the phone for repair. I asked for standby handset which he agreed to provide after 2 days also with a promise that the phone may take 7/14/30/60 days for repair.
Around 17th Aug’07 when I call the CARE, they told that the phone has come and I can collect it. When I started using the phone, THE PROBLEM WAS STILL THERE and phone keypad got hang. Again I underwent the same harassment and surrender the phone on 24th Aug’07. This time the CARE refused to give me the standby handset. I had no choice but to give my phone.
Today (31st Aug’07) I got a call that fortunately my phone has come back after repair and I sent my wife to collect it.
For the joy of everyone, the problem is still there.
The care center no is 022-27898188 and it is very difficult to get thorough and if at all you get the line the executive will say call after 10 min as my SIR has gone out. I asked him about the nokia customer care manager’s contact detail and he said they don’t know.
Through this forum I request a great brand like Nokia to really provide a care to the customers.
0 comments