Nokia Cellphone X2 model
My nokia x2 power does not switch on, after 10 day passed but i am not receive ohone from company & no feedback, regarding work in progress

My nokia x2 power does not switch on, i have handed phone to Nokia care & they sent phone to Nokia head office noida-india but after 10 day passed, i am not receive phone from company & no feedback, regarding work in progress. I am suffer a lot without phone because i am out of reach due to non availabily of phone. Please find my mobile imei no. 354854044565986 Mobile no 9922957016