I bought a E5 Nokia two months back for 9000/ Rs. Inspite of proper handling the front cover has become loose and the display screen is hanging out from one corner. There is some discussion about faulty front covers for some models for Nokia product and in other countries consumers have got replacements for such defects.
I have visited Nokia Care centre "Abhishek Technologies, Gurukul Ahmedabad". I shared the problem with the centre. The centre's response was that this aspect is not covered under Warranty. They said that they will repair my loose front screen with glue and hand it over to me. However I insisted that it is a manufacturing defect and the company should replace this as a defect product.
The centre in-charge finally suggested that it will be forwarded to Company main centre where decision will be taken for its repair / replacement. They gave me an alternative handset so that I can remain connected.
I want to put forward the following points :
1) the loose front screen is a manufacturing defect. This has not occurred due to customer's fault
2) In case the customer spends 9000 Rs. on a high end business phone and invests in Nokia the company should be open to accept complaints for any such major defects.
3) There are also discussions on web which point out loose and faulty front covers.(since 2009) http://discussions.nokia.com/t5/Nseries-and-Symbian-Smartphones/nokia-5800-FRONT-COVER-problem/m-p/429456/highlight/true#M130517 I am still surprised that such faulty handsets are floating in the market
4) I request you to kindly make Nokia accept this as a manufacturing defect and make a point that the company is committed towards quality products. I hope their response will assure customers to invest in Nokia brand given the choice of other options in the market.
Thanking in anticipation,
Ms. Chandan Chawla
IMEI number : 351663053025631
Model E5-00
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