Dated :10/02
To,
Nodal Officer Gujarat,
Airtel.
SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
Hi,
I have applied for MOBILE NUMBER PORTIBILY from IDEA to AIRTEL (MOBILE NO: 9624860778) on 21/01 and i was told that it would be done within 7 days as per TRAI RULES AND REGULATIONS. Today is 10/02 and my no. is not yet completely transferred to AIRTEL. Outgoing calls are active but incoming calls are inactive. I have called to the MNP HELPLINE NO. = 18001031111 but there were not able to provide me clear instructions and i was told that my ID's has been rejected from IDEA. I went to IDEA CUSTOMER HUB as well but they said that there is no rejection from there side. Everytime, i called in AIRTEL MNP HELPLINE NO. = 18001031111, i was told that i will get a call within 24 hrs or 48 hrs, but i have nver received any call from them yet.
I also went to your AIRTEL CUSTOMER HUB at ALKAPURI, BARODA several times and there the manager HARDIK told me that there is some technical problem instead CUSTOMER CARE kept saying that my ID is rejected from IDEA. HARDIK was not helpful. He said all this without even checking my account. 3- 4 days before, i visited your AIRTEL CUSTOMER HUB at ALKAPURI, BARODA regarding same problem and the associate SWATI took my issue. She said that i would need to resubmit my documents again as the UNIQUE PORTIBILTY NUMBER which i generated before was facing some technical issue. I submitted the documents again and i was told that the incoming calls will get activated within 2-3 days. But the service is not yet activated on my phone. My IDEA COMMECTION (with same no. = 9624860778) is also active. I can make and receive calls from my same IDEA NUMBER. I want you to please take proper action on it and get my issue resolved within 24 hrs.
This is the last time, i am requesting you to take action on it and if my problem persists, I am ready to file a complaint with the CONSUMER FORUM as I am protected under the CONSUMER PROTECTION ACT of 1986.
The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to the deficiency in your services.
Regards,
Udit Nagar
Mob: 9624860778
4, Umiya Kunj Society,
Maheshwar Nagar,
Delhi-110051.
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