Dear sir,
I have place a order through online shopping site Naaptol.com My order no was 3190016 of Product- Blackberry 8830 CDMA GSM Mobile Handset. On 07th Jan'12 i have received my parcel and received but the wrong product. In my order I required working mobile those I gift it to my friend on his birthday but i got a damage hand set & i lost my image there, their family members & friends laughing on me.
I have complaint with the product and call on his customer care no. 9223526148 and told that at the time of order & she told me for send them an written mail those I was done on 21 Feb.12.
There tele-calling CC Executive told that they will short out the matter in 2-3 working days. but i was not getting any feedback from them. After waiting their response I called your customer care no. again then they gives me below address & told me for dispatch the courier at below address. Below mention Mumbai Address
M/s J.S. Associate
No-2, Mangesh Industrial Estate,
Shubhash Nagar, mulund link road
Nahur west, Mumbai-400078.
She told me that the working product will be sent you after checking or repair, if not then after receive your parcel we will refund your money within 10 days.
I was dispatch the instrument on same address on 24/04 by DTDC courier service AW - V08119127 & its delivered already on 27th April as I saw online status. http://www.dtdc.in/dtdcTrack/Tracking/consignInfo.asp
Sir i want your help against this case. this is not the matter of only Rs. 5298/- This is the cheating to a consumer. we have order any product to see the catalog or there online presentations. But after order & payment we get the damage product or not to be similar or same as required then what to do & there no body can help or cooperate for solve this matter. I call there many times but not body clear the matter.
I told to executives if not short out the matter then clear us I filed the case in consumer court at least other peoples are not to be cheat with online shopping but they are not serious about this.
when we I want to complaint against these type of online shopping companies which were cheated to customer. Please response me ASAP.
Waiting for your reply.
Regards,
D.D. SHARMA
09996561915
09868512710
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