M A H E N D R A K A L A N T R I
73, BOMBAY SAMACHAR MARG, MUMBAI-400023
Telefax: 22660992
Date:02.06.2011
M/s Xilo Electronics,
390, Victoria Street,
Singapore
Sir,
Kind Attention: Mr. Shah
Reg: 1) Collection of Excess Payment of S$ 475.00 by your goodself.
1) Delivery of Duplicate Piece of BLACKBERRY 9800 (CHINESE MAKE)
With reference to the above.
It is with regret that I have to address this letter to you as you have tried to cheat me by collecting Excess Payment of S$475.00 and also supplying me with a Duplicate Blackberry 9800 of Chinese Make which does not have BBM (BlackBerry Messenger) and the Torch apart from a duplicate keypad.
1) First the issue regarding the payment of excess amount of S$475.00.
On 27.05.2011 when my wife, son and myself approached your shop, you and your partner who called herself JENY told us that the cost of the BLACKBERRY would be S$485.00
After negotiations you were kind enough to bring down the price to S$475.00.
And you and your Partner confirmed that the BLACKBERRY 9800 would be the Original piece with the Torch.
But you said that the BLACKBERRY 9800 would reach your shop on SATURDAY the 28.05. and to confirm the transaction, your partner gave us a CASH MEMO of an advance of S$ 50.00 which was paid by us to your partner.
However when my son approached you in your shop on the 28.05.2011 at around 13.00 hrs., you said that the BLACKBERRY 9800 had arrived and you had given it for the input of necessary software which we had not asked you to do and which was not informed to us earlier. MAYBE it was a reason to prevent us from using the piece in SINGAPORE as it would reveal your MALAFIDE intentions.
On the 29th of MAY when my wife with my son and myself arrived at your shop, you were pleased to give us the BLACKBERRY 9800 which you said had the required software and the Internet facility, BUT it should not be used in SINGAPORE as otherwise it would get locked when we would reach INDIA and switch it on.
Believing that you were a Gentleman, we did as told and as you had agreed to accept the payment by CREDIT CARD, I gave your PARTNER Ms. JENY my American Express CARD for the transaction to proceed. Ms. Jeny swiped the Credit CARD for S$475.00 and the slip was duly signed by me, and handed over to Ms. JENY.
At the same time, you were selling another Phone to my wife which was in the shape of the FERRARI CAR and was a RED COLOUR PIECE.
THE COST of the Ferrari Phone was given by you as S$250.00, and we also liked a BLUETOOTH which you sold for S$50.00. NOW YOU started insisting on cash payment for reasons best known to you. The total costs of the BLACKBERRY 9800 and The errari Phone and the Bluetooth came to S$775.00.
Since my wife said that we would have to pay the balance in cash, it would be better to pay the entire amount in cash.
My wife therefore paid S$ 800.00 to you and you were kind enough to refund S$25.00.
When I reminded you that payment of S$475.00 had already been made by AMERICAN EXPRESS CARD, you asked me not to worry and you would ask the American Express CARD people to give the necessary CREDIT.
You took my CARD again for giving the CREDIT but there seemed to be some problem with the machine and you said that you would make the necessary calls and get the transaxction cancelled.
On the 30th of MAY at around 13 hrs, when we were leaving for the Airport to catch the flight back to MUMBAI, my wife and my son met you and you were kind eneough to tell them that you had informed the American Express Card office to cancel the transaction of S$475.00.
Believing you, I did not feel any reason to take further steps.
But I was surprised as on reaching INDIA when I casually checked with the AMERICAN CARD office and found to my disbelief that the transaction of S$475.00 had still not been cancelled.
I tried to call you on your landline no 0065-63379761 and found that the number was not in working condition, and your fax line no 0065-63368547 was directly connected to the FAX machine.
I therefore asked the TOUR MANAGER of SOTC to ask you your MOBILE no. Which you gave him as 98768090 on the 01.06.2011.
But when I tried to call you a number of on 01.06.2011 on the given mobile number, you disconnected the line a few times and then allowed the Mobile to keep on ringing till the ringing stopped on its own.
Please find enclosed copy of the CASH memo given by you on 27.05.2011 for S$ 475.00 and which shows an advance for S$ 50.00, and then the BILL dated 29.05.2011 for cash payment made for S$ 775.00.
I shall request you to inform the AMERICAN EXPRESS CARD OFFICE to cancel the transaction of S$ 475.00 as the total amount of S$ 775.00 has already been paid by us in cash. I am also informing the American Express Office to take necessary action.
2) The second issue is about the DUPLICATE piece of BLACKBERRY 9800 given by you when all the time in your shop you were saying that your shop was the cheapest in SINGAPORE for BLACKBERRY Phones or other Mobole Phones. The BLACKBERRY 9800 daes not have a TORCH and BBM and is made in CHINA. When we tried to put in our SIM CARD in the Phone to activate it in SINGAPORE you fed us a story about how the PHONE WOULD GET LOCKED in INDIA and therefore we should do the necessary check in INDIA. ALSO you mentioned that since the entire software had been loaded and even the INTERNET was activated, it would be advisable to switch on the BLACKBERRY 9800 in INDIA. Thinking you were a GENTLEMAN, and as we were supposed to reach INDIA on the 30.05. we accepted your advise.
However, on reaching INDIA, when we encountered some problem with the BLACKBERRY 9800 on switching it on, we took it to a regular dealer in MUMBAI, whose statement shocked us as the Dealer said that the BLACKBERRY 9800 was a DUPLICATE and a CHINESE MAKE piece, and did also not have BBM and TORCH as assured by you (KINDLY see the copy o the CASH MEMO dated 27.05.2011) which are the main features of BLACKBERRY 9800 .
It is a regret that you have tried to cheat us on both counts by collecting excess payment of S$ 475.00 by not canceklling the TRANSACTION as ASSSURED by citing non-working of the MACHINE as the reason, whilst we were in SINGAPORE, and by delivering a DUPLICATE CHINESE MAKE BLACKBERRY 9800
We shall therefore request you to return the amount of S$ 475.00 paid in cash and also cancel the transaction on the AMERICAN EXPRESS CARD of S$ 475.00, at the earliest. We will try to ship you the BLACKBERRY 9800 on receipt of the amount.
Thanking you,
Yours faithfully,
MAHENDRA KALANTRI
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