I bought my Blackberry Pearl 8220 model from Reliance Digital Showroom (Located in Shipra Mall Ghaziabad) on 29 November. On the next day i observed two black spots on my mobile screen (screen which appears after opening the flap). I took it to Reliance Digital Showroom where they said that i have to take the cell phone to customer care. I registered a complaint on the toll free no. 18004253720. My complaint no. was registered with name HARISH KUMAR. I took the mobile to customer care services{Redington (India) Ltd E-48/4 Okhla phse II Delhi){I was given the work order no.934 and they took my cell for checking} on 3rd Dec where they told me that the spots are due to crack on the screen. But it more over looks like a internal damage (Pixel Burn) because there is no physical damage externally. The customer care executive told me that the screen is damaged internally due to pressure applied externally by a finger or so. I explained to the customer care executive that i have not mishandled the cell and i have not damaged it. I am not satisfied with the reply of customer care. The spot on the screen is expanding and destroying my cell phone's view.
I was not even given a written confirmation by Customer care regarding what the defect is due to. I request higher authorities to look into the matter.
I want a written confirmation from Blackberry about what the defect is all about. If the customer care says that it is a external damage then i would like the blackberry customer care to put it in written confirmation and give it to me.
I would once again request that i have not done any external damage and it is internal problem caused by malfuctioning of cell phone. Therefore, my cell phone should be replaced.
I even wrote a mail to [email protected] on 4th december but have received no reply from them till now.
details of mobile are:
IMEI: 356028020925260
PIN: 262B1DAD
Date of Purchase: 29 November
Name: Harish Kumar
Email id: [email protected] Phone no. 09953067683 (Vodafone) used with my Blackberry.
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