Dear Team,
AND HOD FOR BLACKBERRY CANADA plase fwd this mail to canda also
I have purchased blackberry 9800 torch on 12-03 and faced problem of charging on 17 04, the problem is battery shows 100 % after a long use also and battery gets down automatically also not showing charge icon when battery goes discharge and when again I try to do charge it show % proper when I close charging in some times again it becomes 100% which doesnt aloow me foir charge .same issue has been reported to redington service center at Mahim mumbai on 18-04
When I met redington person Mr Prasad he had sent doa request to concern persons at canada which was rejected due to warranty bounce as far as the rules are concern it shouldn’t get exceed more than 30 days in may case it was 35th day for doa confirmation I was there for 3hrs finally told me to go will call, got an call saying doa has been rejected
Next visit I gave on 19-04 my handset is taken for repair I would like to inform the provided handset was in very nice condition its having only charging problem while giving me an delivery make sure you are giving me my handset only if its an replacment
Then give me proper new handset why I m writing you is while solving this problem it shouldn’t affect my mobiles other functionality. and I want the handset in same condition as I have provided coz its not at all acceptable that for only 5 days you have rejected my doa and 30000 I have paid for the handset not paid for reparing in just 30 days then whts the use of giving 18 months warranty.
HANDESET DETAILS: IMEI:353489049762980
PIN: 2362AFD1
WORK ORDER NO: MKW/BB/11/01412
CASE ID: BB0102065
PROBLEM CODE: NOT CHARGING
NOTE IF YOU ARE GIVING OTHER HANDSET MAKE SURE THAT IT SHOUDNT USED OR REPAIR TO AVOID OTHER ACTIONS I WANT MY HANDSET OR PROVIDED HANDSET SHUD BE SAME AS YOU HAVE REJECTED DOA FOR 5 DAYS AND TAKEN IT FOR REPARING IN 35 DAYS ITS HAPPEN AND AS PER COMMITMENT PROVDE ME MY HANDSET IN 7 WORKING DAYS ONLY
Regards
SAGAR DATTARAM DALVI 9820333073 9821235673 9820233073
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