» Electronics and household app. » Review / complaint: Blackberry - Quality & Service issue | News #134056

Quality & Service issue

I had purchased after lot of research & as per my need the Blackberry Bold4 (9900) on 20th Oct. after few days of usage i learned to operate & Handle it.

The Problem with Blackberry is that it is very Sensitive to Software if any issue arises the operating system needs to be reinstalled. which i had to do 3-4 times. Secondly Camera Was Showing the Refreshing lines while taking the pics & images were blurred.

After using it for 3 month one fine day it just got Dead with Red light Blinking (one thing was sure it was a major hardware issue which was later confirmed). I took this Handset to Service center- Redington India Ltd.-Jaipur office (they have outsourced it-The Blackberry). Now Submitting on 9th jan, they said they will call & confirm whether it will be repaired by Software instillation or it will be sent to Delhi Office (They never called me up, i was only following them, service centers numbers is also busy). Now i visited them at 16 they told me come on 21st as they have norm of 10 Working Days. when i visited them on 21 Jan, they told me they are not sure when my mobile will be dispatched from delhi nor they confirmed me that whether it will repleced by new one or the refurbished. I called on their helpline also 18004253720, where i was given 3 ids: [email protected], [email protected] & [email protected] i mailed them Jan 23rd, but still no Response from the Company & i fell Disgusted to Spend the 32000 rs. on Such hand set & Company. Still Awaiting the Company's Response Blackberry or Redington.

These third party Service Centers are never Customer Centric. Bad Company & Bad Services Blackberry...!

Company: Blackberry

Country: India   State: Rajasthan   City: Jaipur

Category: Electronics and household app.


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