1st Feb - my phone went blank while talking
2nd feb - i gave it to the nearest service center 'Lovely enterprise - Jodhpur'
10th fb - i got a mail from the service center (thr msg in brief)- 'come and collect your phone, its out of warranty due to physical damage.' attached a pic of my phone with a crack on the screen.
i must tell you that there was no crack on the screen when i gave that to service guy which he also admitted. also he said that "i dnt have your phone, come and collect in 2-3 days"
10th feb - i talked to the owner of the center and he assured me that he is lookin into the matter. he then asked me to call 'Praveen sir' head of redington ltd... praveen sir told me about using phone properly and these things happen and company is not liable for damages. when i told him that the phone was fine before giving it to center he said "i dont know, its not my jurisdiction m not a technical guy"... service center owner said "i will call you in 2 days... we will look into this matter"
i mailed blackberry help..googled all mail ids of blackberry, mailed them... mailed service center regularly, they didn't replied even single time. i told them that i wil sue them and blackberry, they didn't replied my mail even then. i called and said that i am filing a law suit, they replied "do it". i then further called them 4-5 times. there was no proper reply. i said them to give me a standby phone for the duration my phone gets all right they said that we don't do that for cheap phones like curve and since your phone is out of warrenty we will not do that.
one thing i want to say is that the service center never replied my mails, they never did any call. on this matter they hav a laid back attitude. also the 'Praveen' [email protected] is not taking this matter seriously..
am very disappointed i think the reason may be that Blackberry curve 8520 is a low end model and m not getting heard as i am having a low end phone model.
0 comments