I have purchased blackberry handset 8520 white color from Vijay sales Goregaon (West) on 24-03.This particular handset is in warranty period of 18 month.
As your company product has not perform well and giving problem in period of 1 year only. As I was facing lot of trouble to reach your service center located near my residence, because of timing of reporting issue to service center is from 10.30 to 6.30 which get clash to my office timing. As this all service center should open on Sunday so can customer reach there on weekend off. After I drop my office for one day and submit my handset to blackberry center to get issue resolve earliest. As they have found some software issue first and started my handset updated and make me wait there for 30 min all most. After that updating also same issue occurred in front of them so they have inform me that this must be hardware issue so you need to submit your handset for 10 working days. And we will call you once it will get resolve. As I have submit my handset on 7th may after that I was trying to call at service center repeatedly but as number mention on customer unit receipt is switch off and engaged and email-id is getting bounce. So again I have to visit there personally and I try to collect information about my handset, they have informed me that we will call you on the same. As on 16th may I received call from service center that your handset will get repair but for that you need to pay us 7200Rs which is I hope not the current market value of this handset correct me if I am wrong.
So I am completely harassed with this problem occurred with my handset and all this trouble face to get it resolve. And lastly I mantel y disturbed so much after I come to know that I have to pay Rs7200 to get this issue resolve. As it has been just 1 year of purchasing this handset worth Rs9790.
Due to handset is tampered it will not cover in warrenty as i recived tis responce. But still i dont understand how can such big brand handset hardwear get failed in year of period.
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