BlackBerry / curve 8520
Still i am not getting handset

Hi there,

My mobile has liquidity problem so I gave to BB customer care branch of NOIDA Sataym Communication j-34, sec-18. They told me mabile need to replaced by a new one after given the amount Rs. 5927 /- because liquidity problem not resolved by technical person and they told me newly mobile will reach you with in 5 working days, I fully paid. but now it has more than 3 weeks but still they do not provide me a new handset. every after 3 days i phoned him/her but they give a new date. I am very disappointed and frustated to the blackberry services. I never belive that such kind or problem with BlackBerry service.

my handset EMI no is : 357828047628477

Please provide me satisfectory information for my problem