Please find attached my complaint to Redington India Ltd. who manages the Blackberry sales and support in India.
Dear Black Berry Support,
Ref: Work order # TEC/BB/10/00355; Case ID # BB0063551
This refers to the above and I have the following:
1. I bought a high end Blackberry bold 9700, thinking that all my cell phone related worries are over.
2. I realized that I was very wrong. While I was mailing I realized that my screen went faint/faded and when contacted Airtel’s blackberry support they advised to contact your help-line.
3. Eventually, I landed at approaching your service centre at Thane.
4. After reaching the location, it took me half-an-hour to locate the shop no. F-11. There were no proper sign boards and at the shop Sony’s ad was very prominent.
5. After inspecting, Ccom Telecommunications advised me that I need to submit the hand set and they would let me know only by next day if I can get it next day or after 15 days.
6. While taking the hand set they removed the back-cover; the micro SD card; SIM card and the battery and returned all that to me. Unfortunately, I was not carrying any bag with me and while carrying back my SD card misplaced or fallen somewhere.
7. Is this the way Blackberry treat their customers? After buying a high-end phone I was simply treated like dirt. One expects to at least hand over all accessories in a proper bag. Who will compensate me for my 2GB micro SD card?
8. Next day I was informed that it will take 10-15 days for repairs. There was no mention for a standby phone.
9. Now I buy a high-end phone investing huge amounts and it turns out to be defective. Simply using it for email the defect comes up (fortunate for me-within warranty period), I hand over the phone to you no stand by phone offered. I’m paying for my services to my service provider. In addition, I suffer efficiency issues at my work and other related losses.
Considering all above harassment and discomfort I request you to consider one of the following requests:
1. Replace me with a new phone latest model or with the same one, but with a improved version, with fresh warranty and at no extra cost.
2. Take back the phone and pay me the entire money as per the invoice.
Thank you and regards,
Kishor Wadekar
[email protected]
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