Blackberry storm9530
Used and damaged product

I ORDERED FOR A BLACKBERRY STORM9530 ON 24/5.ORDER NO:2400005322. AFTER ONE MONTH THEY DELIVRED THE ITEM WICH IS USED AND OLD WITH LOT OF SCRATCHES AND DENT ON THE SHELL.THE PHONE IS SHUTTING OFF ITS OWN .MY MONEY HAS GONE WASTE? THI IS A CLERA EXAMPLE OF FROUD AND CHEAT.THEY SAY RELIANCE IS A BIG COMPANY.IF SO DO THEY NEED MY Rs10000 ALSO.I AM CONSTRAINED TO GO FOR LEGAL PROCEEDINGS AGANST RELIANCE BIGADDA, ARAMEX COURRIER, SAI SIDDHI ENTERPRISE BANDRA WEST MUMBAI