I M DR PARVEZ N I WANT TO BRING FORTH FEW FACTS IN UR NOTICE.FEW MONTHS BACK I BOUGHT THIS BLACKBERRY STORM N JUST 2 MONTHS BACK IT'S TOUCH PANEL STARTED MALFUNCTIONING N JUST LIK EVERY OTHER CUSTOMER I APPROACHED UR SERVICE CENTRE IN OKHLA E 48/4.ONCE THEY SAW MY SET, THEY KEPT IT N SAID IT WILL TAK 10 DAYS SO U COME AFTER 10 DAYS.SO FAR SO GOOD.THAT TIME THEY ALSO REPLACED A REPLACEMENT UNIT SAYING WE DONT HAV ANY.NYWAYS AFTER ALMOST 15 DAYS WHEN I APPROACHED THEM, THEY SAID UR SET Z STILL WITH THE COMPANY N WILL TAKE SOME TIME N SOME EXECUTIVE BY THE NAME MR PREM ASSURED ME I WILL GET IT POSITIVELY ON 30TH OF SEPT N ALSO TOLD ME THT AS THE COMPANY HAS STOPPED THE PRODUCTION OF STORM 9530 SO THEY WILL B REPLACING MY SET N GAV ME 2 OPTIONS .HE SAID I NEED TO CHOOSE FROM BOLD 1 R STORM 2.SO IN A DAY R SO I CALD HIM N TOLD HIM I WILL GO WITH STORM 2.HE ALSO GAV ME THE REPLACEMENT UNIT AS WELL.BUT ON 30TH WHEN I AGAIN APPROACHED THEM THERE WAS THIS SAME STORY AGAIN, "UR CELL Z STILL WITH THE COMPANY". I WAS REALLY IRRITATED N THEY TOLD ME TO MEET SOME F THEIR SENIOR MR DHEER WHO SAID HE Z THE NORTH REGIONAL INCHARGE.HE ASSURED ME N TOLD ME THAT HE WILL GET IT DELIVERED ON 7TH OF OCTOBER..NW TODAY WHEN THE GUY CAME WITH A SET, TO MY UTTER SURPRISE, IT WAS NOT STORM 2 NOR WAS IT MY OWN SET .IT WAS STORM 1 WITH SCRATCHES N WITH DIFFERENT IMEI NUMBER.SO I IMMIDIATELY CALD MR DHEER WHO WAS CONTINOUSLY IGNORING MY CALLS FINALLY ANSWERED MY CALL N WHEN I TOLD HIM THE WHOLE STORY, HE SAID WE CANT REPLACE IT WITH STORM 2 .AFTER WAITING FOR ALMOST 40 DAYS, IS THIS WAT I WAS EXPECTING.USED 2ND HAND STORM 1 WHICH Z NOT MINE.I WAS NOT PROMISED THAT.IM NOT USED TO ALL THIS, IM REALLY BUSY WITH MY WORK N I DONT HAV TIM FR ALL THIS.SOMEBODY GAVE ME UR EMAIL ID N ASSURED ME, U WILL HELP ME OUT
I HOPE U WILL LOOK INTO THE MATTER N HELP ME OUT .AWAITING UR RESPONSE.I WAS ABOUT TO APPROACH THE CONSUMER COURT BUT THEN I THOUGHT BEFORE TAKING SUCH A STEP I SHOULD BRING THIS TO UR NOTICE.AWAITING UR RESPONSE.HONESTLY IM NOT USED TO SUCH TYPE F CHEAP STUFF.IM SORRY TO SAY BUT UR SERVICE CENTRE Z PATHETIC.STAFF WITH ZERO ETIQUETES.
ph 9958284211 centre redington okhla
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