Following are excerpts from Complaint to M/s BLUESTAR AC :
On 30.05.11, I had booked subject AC from distributor M/s VEDOM’S, Gokulpeth Market, Nagpur-440010. The distributor had promised me to install AC on same day by 2.30 p.m.
Please note the reason we purchased AC was that we had visitors at our home & wanted them to have good rest at night given extreme weather of Nagpur city.
Unfortunately, the system came after repeated follow ups at 6 p.m, promising that technician for installation shall reach by 8 p.m. After our repeated calls the technician didn’t come on 30.05.11. Even dealer stopped attending our calls as if he is least interested in attending to the problem.
Yesterday, on 31.05.11, after repeatedly following up with dealer & their technician, the unit was finally installed by 5 p.m. Immediately, after installation, we found that the air guider is not working & same was shown to their representative who promised that someone shall be attending to that problem.
Today, when I checked up with the dealer regarding status of my problem, they expressed total unawareness. Ultimately, I called up Blue Star Service centre at Nagpur spoke to Mr Amit who registered my problem with customer care & provided the ticket no.
Again same problem repeated, while I desperately calling up BlueStar’s representative Mr Vikram (Mob : 9823040963), he repeatedly promising that technician shall reach by 1 hr/by 2.30 p.m /by 4 p.m /by 6.30 pm. Ultimately he gave me the mob no of Mr Nitin Mob : 8087741953. Till writing of this complaint i.e 6.45 pm no one has turned up from BLUESTAR.
I have following issues to address :
1. The Service levels of your Dealer are pathetic & lack professional approach.
2. Your Product Quality is very Poor. Incidentally, this was my first experience of owning BLUESTAR products which has left poor impression on my mind
3. Lackadaisical attitude of your staff at Nagpur Office.
This is my final effort for redressal of above issues, failing which we shall be constrained to return your product & claim refund. We hope that your good self shall look into the matter & resolve the same at the earliest.
Regards,
GAJANAN THAWKAR
(Mob : 99752-14920 OR 9300944296)
F-1, KRISHNA VIHAR, NAVNEET SOCIETY, NEAR RACHANA VATIKA, NARENDRA NAGAR
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