I own a Bose Home Theater for some years now. It is covered by an annual service contract. The problem is that their service levels in Mumbai are pathetic. They are selling large numbers today but their service network has just not kept up.
Some examples: a) under the service contract, they are supposed to send their people 2 times a year for maintenance. This never happens unless the customer calls up
b) the standard answer to a complaint is that it will take 3-4 days for a service engineer to come to your house. The last time I had an issue with the remote, I had to finally call the service manager for help
c) from yesterday, the audio of my system is not working. When I called Bose this morning, they tell me that all their service engineers are in Delhi attending a conference for the next 4 days. The moral of the story seems to me to, be... have installation engineers available so that customers who have paid for the system, get them installed. But customers who have bought systems earlier can go to hell, because their money is already paid.
Its really pathetic. Someone should teach these arrogant folks a lesson
0 comments