It is to inform you that I, Mr. Vikas Joshi, is a resident of AS/119/1810, Teen Kenya Apartment, Block-C, Flat No: G-C, Teghoria Baguiati, Kolkata – 700059. had bought an CARRIER AIR CONDITIONER - ESTRELLA MODEL (1.0 ton) from capital electronics (ultadanga) on 13 /02 / but right form the day of purchase has been suffering its deformities and Installation problems due to some internal fault. After several complaints to the authorized Dealers They send some ill skilled Technicians, but still the satisfaction was not gained and the respective problem continued. and my A .C Control Box also Broken by Technicians at servicing time. dated on 12-02.We again complained to the dealer but this time he asked us to complain to the CARRIER CUSTOMER CARE, so as per that we complained (COMPLAIN no. kol0237) at their centre and they told us that the problem will be surely solved by our technicians.By dated on: 03-05. But till now they are not send any technician. Due to unsatisfaction, we again complained to the authorities, COMPLAIN NO. BUT THIS TIME NO ACTION WAS TAKEN. AND WE SUFFERED WITH THE FAULT MACHINE.
After that we complained several times... But their did not respond to our single complaint
complain no. # kol0237
Even after spending a big amount for buying the AIR CONDITIONER our satisfaction was not fulfilled and we felt like somewhat cheated and betrayed.
still they are not listening to our problem
it’s a request that respective action should be taken against CARRIER AIRCONDITIONING & REFRIGERATION LTD. They should be ordered to replace the AC or give our money back with interest.
Hope our complaint gets full hearing.
I would be highly obliged and thankful to you
yours sincerely
Vikas Joshi
AS/119/1810, Teen Kenya Apartment
Block – C, Flat No: G-C
Teghoria, Baguiati, Kolkata – 700059.
Tel no. 0- 9903628511
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