On 23rd April I gave a Nokia E 72 which all of sudden stopped working. I had purchased it on 24th July and was under Warranty. After 10 days the Nokia care people informed me that my hand set is not repairable so i will get a New Handset? When i went to take the delivery i was shocked and surprised to see the hand set, the back cover was old, i was told i will get the back cover old one only, and when i wanted to know the details of the handset was not given a satisfactory reply and was told bluntly if you want to take this Swapped hand set take it or write to Nokia. I have written to Nokia emailed them and even lodged a complain over the telephone, but i am not getting a proper reply my letter have not bee answered, i was promised that some one from Nokia will call me within 5 working days no one have called me, I want that my old hand set should be given back to me or they should provide me with a Box packed handset so that i can know it is a new hand set with all details, as this handset I am not sure when was it manufactured etc, i was informed that i must take the delivery and use the handset if there is a problem i must contact them again after paying Rs 17K for a premium handset i will have to be always sitting in a Nokia care every week and after 23rd July i will not be also entertained, so i will request all if you want to buy a Premium handset be careful in future, as we the Customer are at the mercy of the company and specially the Service provider's like Everest Mobicare who were not even provided me with the Address and email address of Nokia, they said go ate take it is on the Box of the Phone?
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