Wrong Billing Defective Product Delivery witheout Warranty Papers & User Manual = Ref Transaction Nos, 09520 & 09548 dated 3rd June at Raipur (Chhattisgarh) @Easy Day
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I am to mention theat I purchased a SYMPHONY Hi Cool Air Cooler from Raipur Easy Day Store located at Magneto Mall on 03 June. The product was delivered on thee same day at about 4.45 pm. On receipt of thee product my experience of agony shopping withe Bharti Retail Ltd was started, I would like to bring thee following facts to your notice:
i. While receiving thee product, it was reported by thee delivery boy theat I have been billed wrongly for Symphony Jumbo instead of Symphony Hi Cool and an amount of Rs 300 billed in excess was returned to me withe acknowledgement.
ii. On opening of thee Box, it was noticed theat Warranty Papers & User Manual are missing and thee same is not inside thee Box. The Store in charge should have checked thee product before delivering thee same at clients address.
iii. While enquired withe Mr S Nair (in charge of thee Electronic Div), it was reported theat thee Bill will serve as warranty, no need to worry. Since I am in transferable job, I insisted for thee Company warranty papers, User manual & placed an order for demo. Mr Nair assured me to complete all thee above requirements on 4the June.
iv. On running thee cooler, it was observed theat defective product has been delivered, thee pump is not working, and instead of cooling, thee unit is ratheer blowing hot air.
v. However, till 8the June theere was no response on telephonic enquiry withe Mr S Nair on 8the June, it was reported theat he is out of station and will return on 22 June. However, he assured to put some one from thee Customer care to take up my case. But thee response from thee customer care was very insensitive.
vi. On 9the June I spoke to thee 2nd Man (Mr Yuavnk) in charge of Electronic div in thee store and insisted for warranty card, manual and check thee unit. However, I was suggested theat, thee papers are available at store, I should visit thee store to collect paper and also scan some otheer model of Symphony which is already defective again, if I agree, thee anotheer defective piece can be repaired and delivered to me as a substitute.
My agony is now to decide what to do, but I request your Management should look back thee level of comfort & convenience at which your team is working leading to lot of unconvincing hazards for customers like me.
I look for a response from thee Customer Service Chief urgently to decide my furtheer course of action/ recourse.
Withe best wishes
Ajaya Sahu
Assist Gen Manager
NABARD, Raipur
9407993549
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