I bought a Apple Iphone through ebay on 24th of July. I did not received the iten within the time limit prescribed by ebay and consequently i was given two options to select from: "1) I have received the product, 2) I have not received the product and would like the refund".
Since i did not received the item, i selected the second option. Two days later the item was delivered at the shipping address. When i was informed that the item has reached, i cancelled the refund. I personally received the item the next day. The phone was not at all as it was represented on ebay. There were several discrepancies including two cracks in the phone.
When i told ebay about the said problem and asked them to open a refund request, they said that since i cancelled the refund once, they cannot reopen the case. After a while of convincing, they said that they will escalate the case to superior authorities but they failed to do so. It has been almost 10 days and i have not received a single call from ebay regarding the case and i have called ebay several times but they are not helping me in the said matter.
You are requested to look into the matter.
Rishab Agrawal,
Sant Binova Marg,
New Colony,
Deoria : 274001
ebayid: llbrisha
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