Let me tell you an example of why you loose your customers. and I have experienced that of my own.
I am working as a programmer in Cognizant Technology Solutions,
I would like to tell you that I have bought a Samsung (E250) mobile on 08.11.2007 at Subhiksha showroom, Kottivakkam and I faced a lot of problems while using it, and till now I haven't got satisfied of using Samsung mobile. These are the problems I have faced
1. At the seventh month of my purchase, I got a problem in my charger chip and my mobile failed to work, since the service centers have not responded properly, I was not able to use my mobile for more than a week and struggled a lot.
2. Then my charger got flopped off I bought a new charger at the 8th month, but service engineers said that there is only 6 months warranty for chargers.
3. Then I bought nearly 7 charger's till now but I donno how to identify the original one so I have spent a lot of time and money for getting it and I got my 8th charger now
4. My speaker chip was drained out before the warranty ends. I was really fed up by using the Samsung mobile and charger and other stuffs.
I heard that the Samsung products are being exchanged,
Can you forward this mail to the concerned department and can you do me any needful things now?
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