To
The Chairman
Electrolux-Videocon Industries Pvt. Ltd
Plot No. 248 (1st Floor),
Udyog Vihar Phase IV, Gurgaon – 12
Haryana, India
Respected Sir,
This is for your kind information that I had purchased 445 liters a Electrolux refrigerator Model No. ER45FF from Vijay Sales in The Hub, Western Express Highway, Goregaon East, Mumbai, dated 25/05. Exactly one month after the warranty period was over the refrigerator started giving me problems. It goes as follows:-
1. The refrigerator was not getting cooled effectively, so called the center and the sales person came and changed the TIMER. I ended up paying Rs. 3100.00 for the part and the service. Date 08/07. Technician Mr. Zubair – mobile 9323523557.
2. It stared giving me problems immediately, my refrigerator turned into an ICE BOX, all the vegetables started becoming solid rock and water kept in the refrigerator shelves froze.
3. Called the service center again the person came and made some changes in the timer settings and left.
4. The problem continued this time placed a complaint and started maintaining the record,
Complaint placed – 9th September, Number MUM0909091069, Sales person came and changed the Infrention (sorry not able to read the parts name), I paid Rs. 400.00.
5. The problem persisted my tomatoes were rock solid, placed a complaint again on 16th September,
Complaint Number MUM1509090773, this time a senior person came and chaged a part called Temper for Rs. 1850.00.
Iam still left with the same problem, there is no follow up from the custromer service and Iam fed up of calling them, I call and tell them the details and ask them to send a more senior Executive they keep me on hold and the phone line gets disconnected, later the do n ot pick the phone. I
I NEED MY MONEY BACK FROM ELECTROLUX. SERVICE IS PATHETIC.
Hoping you will do the needful.
Thanking you
Srilatha Suresh
C – 1003, RNA Heights,
JVLR, Andheri East,
Mumbai – 400 093.
Phone – 022 65251438
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