Hi,
I am drafting this mail after a complete dissatisfaction on the part of
Electrolux after sales service team. I purchased electrolux
refrigerator on 4/july. The fridge broke down in the warranty
period in sep 2008 after which I have registered several complaints &
in response a few complaints were attended but the problem persisted.
The servicemen always changed the gas & said the problem will not
recur. However, the problem still persists.
I again placed a service request on 16/5 & spoke to Ms. Saani who
asked me to call after 30 mins. After 30 mins we were given the No.of
electrolux customer care cell i.e, 18602001212.I spoke to Mr.
Divesh (Hindi Section) on this No & obtained complaint No.
PBLR1605110024. As no one visited till 20/5, I reminded the customer
service cell & got fresh complant no. - PBLR2409110017. On about
23/5 a representative (Name not known) visited & asked to switch on
the refrigerator & said that he will examine the fridge next day. He
came next day & asked for the history of the services provided by the
customer care by the service cell during the last three years. He
promised to re visit after submitting the details to his superiors.
There after no one responded. Again on 1/6 I called the service cell
again & apprised them of all the details again, they allotted fresh
complaint No. PBLR0106110091 & promised that an engineer will
positively visit by 2/6. So far no one has turned up.
Kindly own up the responsibility & do the needful.
Awaiting a timely reply.
Regards
Sumit Sood
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