I have recently purchased elica hob mfc3b75dxp and from day one it became a headache for me. Even after 2 month
the distributor in Jaipur (Pioneer Associates - Mr. Sunil) and my dealer (karishma vaishalinagar, Mr. Avinash Sharma) couldn't arrange for the said hob, stating there is shortage in the company. Strange for 2 month a company claiming to be the best in world could not provide a hob. Anyhow when I really got livid and told my dealer and distributor that I will complain about the same to top bosses they arranged a hob within 2 hrs. though I had to shell out additional 3 thousand for it. Now that I got my hob installed but even without using it for once it refuse to work properly. I registered my complain in the head office Pune and customer service lady (Miss Darshna) assured me within 48 hrs. a technician would come to check my hob. But now its more than 72 hrs. nobody came to resolve my problem. Distributor in Jaipur
Mr. Sunil does not have basic courtesy to speak with customers. I wonder how will Elica be able to retain there customers in long run. When you call Pune customer service (Miss Darshna) puts your call on hold each time and disconnects the phone, never bothering to call back.
Purchasing Elica products is the biggest blunder I made in my life. Everyone is so unprofessional and does not care a fig about the customer satisfaction. They look for their own convenience.
Imagine how the distributor Mr. Sunil in Jaipur asked to get the customer services from Pune, if you register your complain in Pune and not Jaipur.
Hope the management will take cognizance.
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