After seeing the Advertisement in Newspaper which has offer i bought Two Elica Slider Chimney on 18/10. When Indirapuram, Ghaziabad dealer visited our place i talked him about the offers and he told me that
1. with every purchase we get scratch card
2. i will get 3 piece non stick set with purchase of worth Rs 21000/- and more.
And nothing is mentioned on advertisement for which models these offers are valid or not, so we have to reply on Elica representative words and I did the same.
The deal is finalized and I paid additional charges for installation and material to be used for installation like flexi pipe, pipe cap and I got a commitment that I will get two scratch cards and one 3 piece non stick set. This is the start of endless communication that i have done till to get assured gifts, scratch cards and get my installation completed.
1. INCOMPLETE INSTALLATION - Out of two chimneys, installation engineer had installed pipe cap (used to protect unwanted entries of birds and foreign particle in exhaust pipe) only for one chimney that too after repeated communication. I am still waiting for second cap and i am not getting any proper response from Dealer and Elica customer centre. THIS SHOWS HOW ELICA LISTENS TO THEIR CUSTOMER QUERIES.
2. FALSE PROMOTION AND WRONG COMMITMENT – Till now I made numerous calls to dealer office for my scratch and every time I got a response that company hadn’t provided them. Yesterday 27th December finally I called up Elica office Pune and also written a mail to them ([email protected]) stating everything and today I got a reply that my chimney models are not covered under scratch card offer i.e. “Aab Har Koi Jeetega” scheme. This is SURELY A FRAUD!!! FALSE PROMOTIONS IS USED TO ATTRACT CUSTOMER . I had given false COMMITMENT and customer can’t done anything.
3. CUSTOMER TREATEMENT –I made numerous calls to dealer office for my 3 piece non stick and after more than month dealer told me that gift is ready. But they refused deliver at my doorstep and ask me to get it collected from their office. Ideally it’s an Company responsibility to delivers good at customer ends if it ordered for home.
Going for Elica brand is my biggest mistake and will not recommend for anyone. I know my grievances will not be listened in any of the forum.
ONLY THING I WOULD LIKE TO SAY, PLEASE BEWARE OF FALSE COMMITEMENT AND PROMOTIONS AND DON’T PAY FULL PAYMENT TILL YOU GET WHAT HAS BEEN COMMITED TO YOU.
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