I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 7-8 years.
from last 2 years, inspite of have AMC i cant get service from my local dealer SHIVAM ENTERPRISE (this company is a authorized of EUREKA FORBES) Habra, Ashoknagar mobile : 9333712766, This is not first time, u poeple just ask him to show the service book (if have), your company has worst kind of service even within AMC, my parents are older person several time they called them for service, even i make calll several times within 2 years but no body attend, even i called them 5 times in a day also -- last 02 years only they come for AMC's.last two years not even one service available from shivam enterprise within my AMC period.
Please do something my parents are suffering from this kind of hail things.
I had recently called the local service centre and their service franchisee which covers my locality in Nagpur (almost 4 weeks back). The circuit and some other components of the product were need to be changed as told by the service engineer, who visited after almost 3 weeks from the first complaint. Then they said that they need to order these components from their main H.O. But thereafer, nobody turned up. Their service delivery is very pathetic. They do not have (including their service H.O. here) the necessary spare parts available and I am still waiting for the components to be replaced.
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