To highest Company Official
Eureka Forbes Limited
(Preferably to Head office which i do not have address)
m-73 (old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no 044-30630009
Sir
1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number 9600269261 was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA
2, We after few months agreed to replace to new one and paId an advance of Rs1000/ vide reciept no 045465 dated 6.5.11 signed by P. Ashok.
3, After 10 days the machine was sent by courier and it was instatlled and balance Rs 9000/ and odd was taken in cash with a promise that the bill will be couriered by one month. We are yet to recieve the bill and todays date is 5.7.2011.
4, About a week back we called Eureka technician and given a complaint, he said irrespective of new or old machine he will charge Rs 250/ for one visit. On the contrary Ashok and others who installed said that the machine will not give problems for 3years and in case there is a problem Ashok agreed to set it right.
5, Now month after month, I am forced to call the service technician, to clean the filter, since this Reviva is not able to pump the water after filter is choked.
6, Now when I asked the officials, they say that if it is “ Metro Water” it will happen and if it is Bore water this problem will not be there. This was not told while selling the Water Purifier
7, Please be informed Bore water is 160 ft below and every time I use it fully, my powercharges will be high, and since metro water is available in plenty it is being used.
8, Further Reviva is able to change the water taste to better, so we went for it.
9, Now when I asked the technician, why during selling you did not inform that it works better for bore water only, he gives me a solution to go for latest old aquaguard which will give clean water, but no change in taste, and I can exchange after consulting the Manager with minimum cost. Such a irresponsible suggestion, is given to a customer just after 5 months after purchase.
10, Now the filter is clogged and I called Mr Saravanan, who is a technician chief (absolutely who does not care for customer service) whose mobile number is 9345941144. I requested I will stay back in the house on 20th Oct, he can send his technician and teach me the cleaning of filter. He agreed but never responded.
11, After few hours I tried his mobile, may be 20 times, he refuses to attend to the call. What a pathetic personality, Eureka forbes has appointed for customer service.
12, Out of Desperation, I sent the following text of message to Saravanasn and others “ Sarvanan – Despite my speaking and ur promise, u seem to conveniently avoiding my phone. Now I hv no option but to handle this issue thru GOOGLE CONSUMER FORUM.
13, Saravanan was not bothered about Google Consumer Forum, since he is Greater than Google. It is shameful and discredit to have such employees by Eureka.
14, I copied the above text, Arun 9710162219, Ashok 8122641772, Ashok 9600269261, Karthik 9789810656, Senthil -9840891530, Sekar -9840929845
15, None of them responded except Sekar, who promptly asked my address and said he has not got instructions from his service engineer and he cannot come.
I APPEAL TO ALL CUSTOMERS THAT PLEASE DO NOT TRUST AFTER SALES SERVICE OF EUREKA FORBES, THEY WILL SELL AND FORGET CUSTOMERS OR THEY WILL BE KEEN IN CHARGING FEES FOR CUSTOMER SERVICE
I STRONGLY FEEL SUCH ATTITUDE FROM THE COMPANY IS BAD AND THEY NEED TO UNDERSTAND WITHOUT CUSTOMERS THE COMPANY CANNOT GET REVENUE AND EVEN SARAVANAN CANNOT GET HIS SALARY.
PLEASE DO NOT BELIVE REVIVA, THEY SAY IT DOES NOT WORK ON METRO/ CORPORATION/ MUNICIPAL WATER. EVERY MONTH YOU ARE FORCED TO CALL TECHNICIAN TO CLEAN THE FILTER. YOUR WARRANTY IS ONLY FOR ONE YEAR, AFTER THAT EVERY MONTH YOU HAVE TO PAY SERVICE CHARGES.
Think before you pay your Rs 10000/ for this product. My experience has been pathetic with this Product.
REGARDS
Y.C.NARENDRA BABU
OLD NO 5/2 NEW NO 17 AUDIAPPA STREET
PURUSWALKKAM
CHENNAI -600084
[email protected]
MOBILE NO 9840249347
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