I have started re-using Pure-it which i put it on the loft after buying Aquaguard Reviva. Now i am using it by just replacing germ kill set costing Rs400/. If Aquaguard is willing to challenge the credibility of Pure-it, I am willing to send it to Hindustan Unilever to re- challenge Aquaguard Reviva Claim.
Narendra Babu
[email protected], [email protected]
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Aquaguard Reviva Complaints & Reviews - NOT VALUE FOR MONEY AND POOR PERFORMANCE AND DOES NOT LAST BEYOND A YEAR
View all Aquaguard Reviva complaints
Aquaguard Reviva
Location: cHENNAI, Chennai, Tamil Nadu, India
YCNBABU on Jul 28
NOT VALUE FOR MONEY AND POOR PERFORMANCE AND DOES NOT LAST BEYOND A YEAR
To highest Company Official
Eureka Forbes Limited
(Preferably to Head office which i do not have address)
m-73 (old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no 044-30630009
Further to the below said mails
1, I thank Saravanan who sent his technician Shajhi to check
2, He checked and said all filters has to be changed
3, And the cost was 3600
4, alternatively i have to go in for AMC WHICH 4600/ PER ANNUM
5, understand from technician that filters life is only for one year if you use it govenment supplied water (metro water). If this is the case the Sales person whilst selling should say so. He says if it is a bore water filter life is longer.
6, Please note using pumping bore water from 100 ft is huge electrical consumption and any house owner is bound to use it only when there is water shortage
FRANKLY EUREKA FORBES HAS LOST ITS CREDIBILITY
understand LAST YEAR I INVESTED 1 AND YEAR AFTER YEAR I HAVE TO PAY 4600/ FOR AMC. THIS IS LIKE EUREKA FORBES ARE MAKING MONEY YEAR AFTER AFTER SELLING A PRODUCT FOR 1
CONSUMERS PLEASE NOTE THE REURRING COST FOR HAVING INVESTED, PLEASE THINK ABOUT THIS BEFORE U BUY. ATLEAST THE COMPANY SHOULD GIVE 3 YRS UNCONDITIONAL WARRANTY FOR AN INVESTMENT OF 1 PLEASE NOTE FOR 400/ BEING RECURRING COST MONTH AFTER ONE CAN BUY 13 CANS OF BRANDED DRINKING WATER COSTING RS 30/ PER 20 LTR.
CONSUMERS PLEASE WATCH THE RECURRING COST BEFORE YOU MAKE YOUR DECISION ON EUREKA FORBES - REVIVA
Y.C.NARENDRA BABU
[email protected], [email protected]
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es / Aquaguard- Reviva Complaints & Reviews - Pathetic Service and false statements while selling in the product
View all Eureka Forbes / Aquaguard- Reviva complaints
Eureka Forbes / Aquaguard- Reviva
Location: Chennai, Chennai, Tamil Nadu, India
YCNBABU on Oct 20
Pathetic Service and false statements while selling in the product
To highest Company Official
Eureka Forbes Limited
(Preferably to Head office which i do not have address)
m-73 (old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no 044-30630009
Sir
1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number 9600269261 was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA
2, We after few months agreed to replace to new one and paId an advance of Rs1000/ vide reciept no 045465 dated 6.5.11 signed by P. Ashok.
3, After 10 days the machine was sent by courier and it was instatlled and balance Rs 9000/ and odd was taken in cash with a promise that the bill will be couriered by one month. We are yet to recieve the bill and todays date is 5.7.2011.
4, About a week back we called Eureka technician and given a complaint, he said irrespective of new or old machine he will charge Rs 250/ for one visit. On the contrary Ashok and others who installed said that the machine will not give problems for 3years and in case there is a problem Ashok agreed to set it right.
5, Now month after month, I am forced to call the service technician, to clean the filter, since this Reviva is not able to pump the water after filter is choked.
6, Now when I asked the officials, they say that if it is “ Metro Water” it will happen and if it is Bore water this problem will not be there. This was not told while selling the Water Purifier
7, Please be informed Bore water is 160 ft below and every time I use it fully, my powercharges will be high, and since metro water is available in plenty it is being used.
8, Further Reviva is able to change the water taste to better, so we went for it.
9, Now when I asked the technician, why during selling you did not inform that it works better for bore water only, he gives me a solution to go for latest old aquaguard which will give clean water, but no change in taste, and I can exchange after consulting the Manager with minimum cost. Such a irresponsible suggestion, is given to a customer just after 5 months after purchase.
10, Now the filter is clogged and I called Mr Saravanan, who is a technician chief (absolutely who does not care for customer service) whose mobile number is 9345941144. I requested I will stay back in the house on 20th Oct, he can send his technician and teach me the cleaning of filter. He agreed but never responded.
11, After few hours I tried his mobile, may be 20 times, he refuses to attend to the call. What a pathetic personality, Eureka forbes has appointed for customer service.
12, Out of Desperation, I sent the following text of message to Saravanasn and others “ Sarvanan – Despite my speaking and ur promise, u seem to conveniently avoiding my phone. Now I hv no option but to handle this issue thru GOOGLE CONSUMER FORUM.
13, Saravanan was not bothered about Google Consumer Forum, since he is Greater than Google. It is shameful and discredit to have such employees by Eureka.
14, I copied the above text, Arun 9710162219, Ashok 8122641772, Ashok 9600269261, Karthik 9789810656, Senthil -9840891530, Sekar -9840929845
15, None of them responded except Sekar, who promptly asked my address and said he has not got instructions from his service engineer and he cannot come.
I APPEAL TO ALL CUSTOMERS THAT PLEASE DO NOT TRUST AFTER SALES SERVICE OF EUREKA FORBES, THEY WILL SELL AND FORGET CUSTOMERS OR THEY WILL BE KEEN IN CHARGING FEES FOR CUSTOMER SERVICE
I STRONGLY FEEL SUCH ATTITUDE FROM THE COMPANY IS BAD AND THEY NEED TO UNDERSTAND WITHOUT CUSTOMERS THE COMPANY CANNOT GET REVENUE AND EVEN SARAVANAN CANNOT GET HIS SALARY.
PLEASE DO NOT BELIVE REVIVA, THEY SAY IT DOES NOT WORK ON METRO/ CORPORATION/ MUNICIPAL WATER. EVERY MONTH YOU ARE FORCED TO CALL TECHNICIAN TO CLEAN THE FILTER. YOUR WARRANTY IS ONLY FOR ONE YEAR, AFTER THAT EVERY MONTH YOU HAVE TO PAY SERVICE CHARGES.
Think before you pay your Rs 10000/ for this product. My experience has been pathetic with this Product.
REGARDS
Y.C.NARENDRA BABU
OLD NO 5/2 NEW NO 17 AUDIAPPA STREET
PURUSWALKKAM
CHENNAI -600084
[email protected]
MOBILE NO 9840249347
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Comments
Oct 22 by Ramanathan Marimuthu
Yes you are absolutely right. Even it is a bore water the Aqua guards efficiency is only up to 800 PPM/TDS i.e., the total dissolved salts should not be more than 800mg/ltr. In metro water the chlorine content will be higher than the compatible level of the reverse osmosis membrane. As a wholesaler of the same industry I can assure one thing they can give you an unconditional warranty of 36 months for that cost paid by you.
Ramanathan Marimuthu/Madurai.
91 900 366 0591
91 452 425 0591
Dec 21 by Eureka_Forbes
Dear Mr. Narendra Babu,
We have not heard from you for quite long. Kindly share your status.
Regards,
Eureka Forbes Team
Jan 11 by Eureka_Forbes
Dear Mr. Ramanathan,
We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you to share your status, so that we can get in touch with you and look into any pending issues.
Should you require any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Jul 27 by YCNBABU
Performance continues to be similiar to what Ramanathan said and i regret having spent Rs1 on reviva. I think they must give 36 months unconditional warranty
Narendra Babu
9840249347
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