Dear Sir,
The Aqua guard -Inova product is under AMC with eureka forbes w.e.f 14/4/10. Till date body of the unit damaged by the service person at the time of first service is not replaced in spite of repeated compliants. My
customer no:1001337029.
compliant no:0060501324 dt.17/12/10 and subsequent compliant no:0060581115 dt. 24/12/10. The customer care center on enquiry today i.e., on 23/01 has indicated that as per the system information the compliant has been atteded to, where as fact is that no service person has turned up to fix the problem I think there is no monitoring of the compliants that has been attended or not atteded satisfactory by the higherups. This is very unusual for the company of ur status. Even small companies make a confirmation call once the compliant is made to verify the whether compliant has been attednded in time & satisfactorly. The person named Mr. Basant who has signed the AMC on behalf of EUREKAFORBES with Mobile No: 9971654946 continuously giving false promises regarding replacement of the part. It is surprising that even routine mid service was not made after the start of AMC and no body from the company is bothered to verify the level of service under the AMC. I hope u will take corrective measures immediately and attend to the compliant.
MURTHY BSA
M:9717593925
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