I had purchased a auto- ignition glass bodied cook top the makers of which were the reputed Faber company, about 17 months ago. i paid a big amount and purchased the best model available. but i was disturbed when i started facing problems within a few days. It would not work automatically! i had to use lighter, so what was the point in paying 3 thousand more for an auto ignition model and still using a lighter? The local dealer was very co operative and would make the services of a technician available whenever i demanded. but worst part was that they could not do much, as almost every fortnightly some technician would come and open it and do some thing here or there, lift the knobs and somehow it would work then. but again within 3-4 days it was the same story. Though i got frustrated i didnt give up, for almost 10-12 months this story went on. The technicians started losing interst and started making excuses. then i called the faber company' incharge for this area, Mr Kaushal Rathod, and requested him to look into the matter. On his instuctions perhaps, the servicing people came again, and told very frankly that they couldnt handle it anymore and would send the appliance to Pune, and they promised to come back after a few day to collect it and provide us a standby. Then again after a loooong gap they came again to collect it, but no standby was brought!!! Then he said he would come back with a standby by evening, but he never turned up after that nor did we get any message from them. I am frustrated now, I have wasted a lot of time, a lot of money on phone calls other than the money spent in buying the appliance, plus i have gone through a lot of psychological strain due to all this ordeal which has been going on for such a long time. the company refuses to give us another piece, they are unable to rectify the problem. I am requesting the consumer court to come to my rescue please help
...milan phadnis
f 5 shriram apartments
opp. ram mandir
nagzar curti
ponda goa
403401
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