My name is Murali and I am from Chennai. I am customer using Faber Hob and chimney at my residence for the last 5 yrs.
I had lodged a service request to your chennai office (Smart Solutions) vide complaint no SK0252 a week before diwali. The service request was attended to by the technician couple of days before diwali (Nov 3). The request for service was lodged since 2 of the burners in the 4 burner hob was not burning properly. The technician who came serviced the Hob and said a jet and spark plug had to be changed in 2 burners. He did not have the spares and hence promised to come the very next day and attend to the same and change the spares. A charge of Rs 200 was paid for the service that he attended to.
The next day went and so far the technician has not come back. I have been calling Smart solutions every day and the reply I get is that they will send someone that day. It is more than a week now and today after insisting that I speak to someone at higher level, I am told that the spares are not available and that the work will be undertaken only next week.
Now I dont understand how spares could be a problem and not available when the job of the service center in chennai is to hold spares and attend to customer complaints. I dont know f the spares will come next week and the same will be replaced at my place. Every time I need to call up the service center and they do not respond back at all. Is there only one service center that you have in chennai?
I would like to know if there is an alternate service center who will attend to this issue or should i look for private service centers
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