Last month we purchased a number of Electronics from Ezone a part of Future Bazaar Group of Companies
We purchased a 40" Samsung LCD, A 1.5 Ton Samsung AC, and some more electronics from them. We were quite happy with the offers and discounts that Ezone offered us.
However after making the purchase and giving full payment for the above mentioned goods, we were highly disappointed with the products and services that Ezone has delivered.
The 40" Samsung LCD which was delivered and installed turned out to be defective with a scratch on the screen. We immediately informed the concerned people at the store about the defective piece. They were apologetic and assured us on phone that the LCD wold be replaced withing 2-3 days. The same was followed up with an email confirming that they would replace the LCD as soon as fresh stock arrives.
After a week of waiting when we contacted the Ezone store again and they said they would be sending the new LCD in 4 days. We did not hear anything from the store on the said date and so we called once more. Upon calling we were told that even though the store had received fresh stock, our new LCD had still not arrived and that he will let us know when they can deliver.
Not only was there a problem with the LCD, even when we received the Samsung AC, we found that the indoor unit was simply bubble wrapped and not box packed and the outdoor unit which apparently was box packed was missing the AC Remote and the Installation Kit comprising of the coil. This suggested that even the outdoor unit was a tampered piece and not a fresh company sent box packed piece. Because of these missing things, the installation of the AC took 7 hours.
In these 7 hours we were completely harassed in try to call the store to ask why are these pieces missing and in trying to hold back the Samsung company AC installation people. Only after creating a scene, Ezone sent across the missing parts.
Our experience with Ezone is absolutely disgusting and we would definitely not want to deal with them again. We are only waiting for them to replace the Samsung LCD soon so that we can end this chapter once and for all. I think every should be made aware of this problem that onc could face with Ezone.
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