Hi, This is regarding a Refridgerator i purchased by Godrej. In my locality, i found a canopy for exchanging old fridge with new, so got the details for the same from one of the represtative. After few days the representative called regarding the same and forced to get the fridge exchanged. He gave all the calculations about the money which is adjusting and whatever is the balance. He told that at the time of delivery, we have to pay Rs.5286/-, but on the day of delivery got a call from the representative that the balance amount is Rs.6286/-. So decided not to purchase the fridge and asked for the refund of Rs. 1000/-, which we paid in advance. So we were told that it has to be done by Mumbai Site and will take approximately One month. So thought to purchase the fridge as we were not convinced one month refund policy. On Monday, August 16th the Godrej Labour has delivered a Godrej Neo (173Ltrs) and told that a Technician will come for Demo. We were waiting for the Technician but nobody came. So because of curosity opened the pack and found a defected fridge. So called on of the represtatives and was told that technician will come and check the fridge and then only can do anythng. But I am not happy with the product i got and wanted to get it replaced with a New Fridge. Or Else give me a refund of the amount i paid i.e. Rs. 8286/- plus the resolution of the old fridge i gave to Godrej.
My Father was an Employee of Godrej and we trust Godrej, but if this is the service how can we trust a brand name company, where my father worked. We have an old fridge from Godrej, which we purchased when my father was working in Godrej 15 years back which is in a very good condition.
Please revert as soon as possible to [email protected] with the resolution, as what to do.
Regards,
Heena Charan
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