10.04.2010
Head &- Marketing
Godrej & Boyce Manufacturing Company Limited.
Pirojshanagar, Vikhroli,
Mumbai - 400079, INDIA.
Tel: 91-22-6796 5656 / 5959
Email: [email protected]
Sub. : Godrej Refrigerator NOT WORKING FOR LAST 4 DAYS DUE TO COMPRESSOR PROBLEM .
Ref. COMPLAINT REGISTRATION NO. 244224, dt. 10.04.2010 .
Dear Sir,
I have bought one Godrej refrigerator &&- model GDA 19 E AXIS &&- of your company, on 05.08. at KOLKATA .
Now, as the same is not working due to some problems with the compressor, the compresspr needs to be REPLACED &&-- and also the REFRIGERATOR IS UNDER WARRANTY FOR THE SAME MATTER .
But, as per your company's technician, they are charging Rs. 900/ from me, for the same, giving the reasons of servicing and transportation charges.
Now, I would like to know, whether any part of a machine could be replaced without the technician's visit and transportation of the part to be replaced &&& WHEN THE SAID MATTER IS FULLY COVERED UNDER WARRANTY, as on date.
I hope, being at such a responsible position of an esteemed organisation, you would understand the MATTER, and accordingly look into the same, for your needful action.
Please note that, we have also recently purchased a large nos. of refrigerators from your company, for distribution to our valued dealers, at different locations, in East Region of the country.
WHEN SOMETHING IS UNDER WARRANTY &&- WHY SHOULD THE CUSTOMER PAY ANY AMOUNT FOR THE REPLACEMENT OF THE SAME???
Though, one of your colleagues Mr. SAIKAT &- at Kolkata & Mob. no. 9830196969, is trying to help me in the said matter.
Looking forward for your prompt and positive response in the matter pl.
Thanking you and with kind regards,
PRADEEP HAMIRWASIA .
Mob. no. 09903973649 .
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