A refrigerator was purchased on 29.6.2009 from NEXT RETAIL SHOP FEROZPUR ROAD LUDHIANA.vide bill no.0041055 of Rs14500/.Just after ten days of its purchase it had sound problem which was informed to dealer. He gave no. of service station who was called and informed about the problem. They sent technician but nothing satisfactory action taken.again after some time he was contacted but nothing was done. Dealer was informed again and again but he said this complaint will be handled by service staion. Thus one year passed. I took no.18002095511 from internet and called them and told them about the problem. They said now complaint has been filled. It means dealer and service station people were delaying purposefully. Now again service station people contacted after this complaint and said gas needs to be filled and asked money for it. I asked them what is the garantee of gas they are fiilling. They said only three months. MY QUESTION HERE IS THAT NEW REFRIGERATOR HAS GAS PROBLEN IN TWELVE OR THIRTEEN MONTHS.ANOTHER THING I SENT MAIL A BOUT THIS PROBLEM FIVE TIMES BUT NOTHING SERIOUS ACTION HAS BEEN TAKEN.I MUST SAY SERVICE OF GODREJ COMPANY IS VERY POOR SINCE COMPLAINT FILLED ON TOLL FREE NO. OR ON MAIL OR INTERNET IS NOT TAKEN SERIOUSLY.I AM WAITING THAT IF COMPANY OR ANY OTHER PERSON CAN GUIDE ME WHERE I SHOULD SEND MY COMPLAINT SO THAT IT CAN BE ASKED FROM DEALER OR SERVICE STATION WHY THEY HARRASED THE BUYER AND ONE YEAR PAST JUST SENDING US FROM DEALER TO SERVICE STATION.I HOPE IF ANY ACTION TAKEN AND DEALER IS ASKED TO REPLACE OUR REFRIGERATOR AT THE EARLIEST
FROM
CHANDER KUMAR BHAGAT
B34/742 HABOWAL KALAN LUDHIANA PUNJAB
9463044558
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