Complaint about purchase of A/c model of Onida which was duplicated and also very poor performance of the machine.
Several Telephonic reminders also were not helpful in this matter. Our whole matter is described below letter to dealer and company which also has not responded.
Dear Sir,
I have purchased above Onida split A/c from M/s Gunaji Enterprises,
Borivali (East) Mumbai-400080 vith their order no- 8049 dated
29/3.
I would like to bring to your kind notice that performance of above
A/C is not satisfactory in regards to cooling effect is not proper.
After repeated requests to M/s Gunaji Enterprises,
Thier engineer had visited after three weeks and had checked the
condition of A/C, but still the cooling is not proper, moreover sales
executives of M/s Gunaji Enterprises had agreed to enter five years
comprehensive maintenance contract free of cost.
In view of the above i request you to depute your engineer to check
the installation & performanc e of this unit and rectify the defect.
Also confirm that during warranty period who will provide the service
ie. M/s MIRC Electronics Ltd or M/s Gunaji Enterprises.
My address is as follows
Flat Mo-303, Dani Rashmi Apt
67, Gokhale Rd Dahanukar Wadi Kandivali (West)
Mumbai-400067
My contact Number - 9869209333.
Kind Attn- Mr Pradeep Gunaji/ Mr Sairaj Gunaji
Please be informed about five year comprehensive maintenance contract
has not been received till date as agreed by your executive Mr Rajan
Apraj.
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