Haier refrigerator
COMPRESSOR UNDER WARRANTY

Good Evening Sir!

I am Abhishek A. Gupta. I am using HAIER Refrigerator model no.- HRF 368 FR.

The compressor of the refrigerator was changed on June 24.

We were charged Rs.4286 (which includes Rs.3000 for the Compressor, Rs. 650 for Filling Gas, Rs. 250 for Transport and Rs. 386 as service charge).

We have been given 1 year warranty in written. Now on October 6 our compressor once again stopped cooling. On complaining 3 times in HAIER Customer Care, one of the engineer visited in evening on Oct 7. He told Compressor is jammed. Its only 3 months now and we faced the same problem.

Not only this he asked to pay Rs.1286 for resolving the problem which includes Rs. 650 for Filling Gas, Rs. 250 for Transport and Rs. 386 as service charge.

I just wanna know why should we bear the above mentioned charges.

Also Mr. Vipin Mehta, one of the HAIER Senior Executive told us that if it again happens within 3 months then we will not be charged, after 3 months he will charge us. If this is so then why they have given us ONE YEAR WARRANTY???

We are being forced to pay and are harrassed by the company.

My Complaint no. is DEL-1010070021.

Please do look into the matter and take an appropriateaction.

Thanks

Abhishek A. Gupta

Mobile- 9718595730.