Haier refrigerator
NEVER BUY HAIER APPLIANCES

Good Morning Sir

After Submitting the below mentioned complaint HAIER Executives are doing nothing. Here is my request to all to NEVER EVER buy HAIER PRODUCTS. There after SALE SERVICES are terribly BAD and COSTLY. I will post all this matter to other social networking websites to make consumers aware about how mentally HAIER HARASS and the way it makes you DEPRESS. After making the complaint on Oct.7, HAIER's SENIOR EXECUTIVE called me up on Oct.8 at 11am in morning and assured me that I will not have to pay anything and the compressor will be replaced with the new one. After visiting for hours I called him at 5pm and asked about the engineer to which he told that he will be there in the next 1 hour. I waited and called his engineer at 7pm. He told he will be late and try to come between 10 pm to 11pm, to which I agreed. At 11:15pm his engineer called up and told that he will take another half an hour or so, and then also I agreed. After that he just started talking badly and told me that he will come next day. I have recording of his conversation with me. I then told him to come between 9 to 10 am and he came at 10:20am with a repaired compressor, not a new one. Though I had earlier paid for the new compressor. Now HAIER EXECUTIVES says that they are OUT OF STOCK and our compressor will be changed in the next eight to ten days.

Therefore we are very much harassed by them and we just want you to do something in this matter.

Thanks

Abhishek A. Gupta

9718595730

EARLIER COMPLAINT :-

Good Evening Sir!

I am Abhishek A. Gupta. I am using HAIER Refrigerator model no.- HRF 368 FR.

The compressor of the refrigerator was changed on June 24.

We were charged Rs.4286 (which includes Rs.3000 for the Compressor, Rs. 650 for Filling Gas, Rs. 250 for Transport and Rs. 386 as service charge).

We have been given 1 year warranty in written. Now on October 6 our compressor once again stopped cooling. On complaining 3 times in HAIER Customer Care, one of the engineer visited in evening on Oct 7. He told Compressor is jammed. Its only 3 months now and we faced the same problem.

Not only this he asked to pay Rs.1286 for resolving the problem which includes Rs. 650 for Filling Gas, Rs. 250 for Transport and Rs. 386 as service charge.

I just wanna know why should we bear the above mentioned charges.

Also Mr. Vipin Mehta, one of the HAIER Senior Executive told us that if it again happens within 3 months then we will not be charged, after 3 months he will charge us. If this is so then why they have given us ONE YEAR WARRANTY???

We are being forced to pay and are harrassed by the company.

My Complaint no. is DEL-1010070021.

Please do look into the matter and take an appropriateaction.

Thanks

Abhishek A. Gupta

Mobile- 9718595730.