Sir
I bought haier refrigerator model HRB360MP on 04 April. On first day I saw cracks (out of box) on refrigerator that was bought to immediate notice and was told this is minor and it is in all refrigerators. After few months Situation worsens and I was told they will put some protein in that. After few days cracks were there almost everywhere. This was bought to notice of your company and after several efforts and after intervention of head office my refrigerator was replaced after approx 9 months of purchase. I was assured there will be no problem after this.
On 24th June I called in and lodged complaint that I don’t have cooling in my refrigerator. After several call back one of your technician came to my place and told me that compressor is fine and it’s there is some choke. I called local technician who came to my place and told me compressor is dead still he filled gas again as it was told by your technician to do so. I paid him Rs 1200 gas charges and Rs 350 for his home visit in total Rs 1550.It never worked as compressor was dead. Again after several call backs almost (10) one of your technician came to my place to replace compressor and he charged me Rs 1750 for gas filling and timer replacement on 17th July almost after 28 days. I was without refrigerator in these summers. Moreover I was told to pay for gas charges Rs 1200 550 for timer. As per the warranty which I have my refrigerator compressor has 5 years warranty, it’s obvious that whenever compressor is replace gas will be refilled and being consumer I feel cheated. I did spoke to your area sales manager gurjinder singh and he denied to help on this.
It is requested to look into this matter and get my money refunded as it was clearly told by one of your team manager in your call center that this policy of gas filling charges is applicable for customer who bought refrigerator after 2009.
Regards
Sachin Malik
09417415395
0172-2576726
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