COMPLAINT FOR UNSATISFACTORY AFTER SALES SERVICE -UNDER WARRANTY
I HAVE PURCHASED MY ONE TONNE SPLIT AC MODEL RAU312 KSD FROM HARI OM ELECTRONICS, CLOCK TOWER, SHAKTI NAGAR VIDE INVOICENO RI/12-13/2066 DATED 21.06.2012 .
ON 29.06.2012 THE AC STOPPED WORKING AND WE CALLED CUSTOMER CARE AND A COMPLAINT NO.12062902816 WAS REGISTERED IN RESPONSE MR. Z. HASHMI TECHINCIAN FROM S.S. ENTERPRISES HAS VISITED ON 30.06.2012 AND DETECTED THAT TEMPORARY SWITCH ON THE INDOOR UNIT WAS MAL FUNCTIONING AND SUE TP THAT THE UNIT WAS TRIPPING, HE TRIED TO RECTIFY THE FAULT AND AFTER SPENDING NEARLY ONE HOUR HE DECLARE THE PROBLEM AS RECTIFIED (AS PER ENCLOSED FILED CALL REPORT CALL NO.AND 12062902816).
HOWEVER THE AC IS NOW WORKING BUT THE MALFUNCTIONING OF TEMPORARY SWITCH IS STILL CONTINUE AND AC IS KEEP ON/OFF DUE TO THAT .
PLEASE DO THE NEEDFUL FOR IMMEDIATE REDRESSAL OF MY PROBLEM BY EITHER RECTIFY THE FAULT AT ONCE OR REPLACE THE FAULTY INDOOR UNIT, AS THE MACHINE IS PURCHASED ON 21.06.2012 AND HARDLY WORKED FOR 10 DAYS.
with best regards from :
C.A. GURDEEP SINGH
9868019802, 9971716986
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