Firstly I had bought a Hitchai 1 - ton widow AC from Ezone at Sarat Bose Road in Kolkata on 21st May09 and the delivery was given sometime after 10th June. The 1st installation was doen wrongly done by the service station located at Ripon street this was informed to us when the 1st free service was done and again we had to pay for the same. Secondly the class of people handling the installation and service is below standard for a product like hitachi. I had called the Ripon street service center some times in the end of March'10 as a sound is coming while I am trying the operate the AC in apartilcar mode where I was informed that I will be made to speak to the technician and on 2nd april someone would visit my house. No one turned up I got a call on 3rd April informing that they could not send someone hence I fixed a date on 10th April but till date no one has turned up. I had really not expected such a poor customer service from a company like Hitachi where the AC's cost much more than any other AC compnay's. I hope to get a resolution at the earliest.
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