Hitachi India P Ltdvt
Customer Service is pathetic

Hi All,

Please never buy any product of Hitachi in India, the service is very poor and talk to customer care representative is just waste of time even there is no way to escalate your problem; nobody is there to look into your problem. If you will try to call service center, nobody will pick your phone, or else it will get transferred to wrong department even if you are selecting the correct option on call. I made a service request 4 days ago (6th April), and since then i have been calling them everyday to check why am i not getting any calls from Engineer. They claim to have the SLA of 72 hours, but till date nothing has been done. The only thing, they can just give you one thing "False Commitments" only. So please beware of Hitachi.

Thanks

Isha